Feedback & Complaints Process

At Skin Refined Clinic, we value your feedback and are committed to providing safe, professional, and ethical care. If you ever have a concern or complaint, we encourage you to share it with us so we can resolve it promptly and respectfully.

  1. Step One - Speak with Us Directly

If you feel comfortable, please raise you concern with your treating nurse as soon as possible. We'll take the time to listen, clarify your concern, and work with you toward a fair resolution.

You can contact us by:

Email: skinrefinedclinic@gmail.com

Phone: 0426743020

or in person during your appointment

  1. Step Two - Written Feedback

If the issue requires further follow-up, you may submit your concern in writing. Please include your name, date of treatment, and a brief summary of your concern. We'll acknowledge your message within 5 business days and aim to respond within 10 business days.

  1. Step Three - External Review

If you're unsatisfied with the outcome or prefer to raise your concern externally, you may contact:

Our Commitment

We take all feedback seriously and view it as an opportunity to continuously improve the care and experience we provide. You comfort, safety, and trust are always our priority.